We hope that you are completely satisfied with your Stasher bag. This return and exchange policy applies only to purchases made on the stasherbag.com site. If you purchased a Stasher bag at a retail store or from another online site and are interested in returning that product, please contact the original store or site directly.
If for some reason you are not satisfied with a product you purchased from stasherbag.com, you can return it in unused and new condition within 30 days of the purchase date for a credit, exchange or refund. We do not credit or refund shipping charges. After 30 days, we will not accept returns for any reason other than manufacturer defect. If you need to return or exchange a product please e-mail us at info@stasherbag.com.
We do not accept returns of used products (unless they are somehow defective). Stashers that are damaged due to human misuse (e.g., cut, ripped, punctured) are not considered defective and are not eligible for refund or exchange. Items damaged from standard wear & tear are not considered defective and are not eligible for refund or exchange.