Shipping and Returns Policy

SHIPPING / ORDERS

We currently ship to P.O. Boxes and addresses in all United States Territories and Canada.

US Orders - your online order will be processed within 1-2 business days , we thank you for your patience. We offer free standard shipping to arrive in 4–10 business days on orders over $49. Orders below $49 will be billed $10 for standard shipping. Please be sure to keep an eye on estimated shipping timelines during checkout in case of outlying circumstances. Order and shipping confirmations will be sent via email. Customers can request text updates during checkout. 

*Alaska and Hawaii - We charge a $13 flat rate for standard ground shipping on orders over $49. Orders below $49 will be charged a $23 flat rate. We thank you for understanding. 

Canada Orders - your online order will be processed within 1-2 business days, we thank you for your patience. We offer free standard shipping to arrive in 4–14 business days on orders over $65 CAD. Orders below $65 CAD will be billed a $15.00 USD flat rate for standard shipping (CAD conversion would be approximately $20 CAD). Taxes are calculated and billed during checkout, and we cover any duties incurred, so your order will sail right through customs and deliver to your door. We ship with DHL and they will pass it to an appropriate carrier for final delivery. We do not ship to Quebec at this time but we hope to in the future, we apologize for the inconvenience.

PAYMENTS

We accept all major credit cards, Paypal, Apple Pay, Afterpay, Shop Pay, and Google Pay.

Applicable State and County taxes will be charged at checkout based on shipping address.

CANCELLATION

You have 30 minutes to edit or cancel your order after placing. Head to your order confirmation email and follow the links to make any changes. If you miss the 30 minute window, we’re happy to help with the return process or find another solution. Email wave@stasherbag.com if you need help.

RETURNS

US CUSTOMERS: If for some reason you're not satisfied with your purchase, new and unused Stasher bags and bowls purchased from stasherbag.com can be returned free of charge within 30 days of the purchase date for a refund. Please visit our Returns & Exchanges Dashboard to initiate your return automatically. Your refund or exchange order will be issued once your order is shipped back to us. 

CANADIAN CUSTOMERS: Please reach out to us at wave@stasherbag.com to return your new or unused Stasher bags and bowls. We are happy to help!

If returning outside the 30 day window, please reach out to wave@stasherbag.com for valid address to ship to and further instructions. 

Stasher only accepts returns of product purchased from stasherbag.com. All returns of orders placed through other retailers can only be authorized through and returned to those retailers.

 

QUESTIONS?

We are here for you:
Monday–Friday 9am–5pm PST
510-531-2100
wave@stasherbag.com