Shipping and Returns Policy

SHIPPING / ORDERS

We are currently working on some warehouse improvements that are causing delays in shipping orders. Orders will currently ship in 2-4 days. We appreciate your patience and thank you while we work to improve. 

We currently ship to P.O. Boxes and addresses in all United States Territories and Canada.

US Orders - your online order will be processed within 3-4 business days, we thank you for your patience. We offer free standard shipping to arrive in 4–10 business days on orders over $49. Orders below $49 will be billed $10 for standard shipping. We offer expedited shipping via FedEx 2-Day for a flat rate of $26. Orders placed before 10 AM EST will ship same business day, and placed after will ship the next business day. Transit time takes 2 days once FedEx scans in the shipment. Please be sure to keep an eye on estimated shipping timelines during checkout in case of outlying circumstances. Order and shipping confirmations will be sent via email. Customers can request text updates during checkout. 

*Alaska and Hawaii - We charge a $40 flat rate for standard ground shipping on all orders heading to Hawaii and Alaska at the moment. We are working diligently with our fulfillment center to find a better solution and we thank you for understanding. Please visit our store locator or our Amazon to find more local Stasher bags and bowls in the meantime! 

Canada Orders - your online order will be processed within 3-4 business days, we thank you for your patience. For orders under $70 CAD, we offer a flat rate of $20 USD for standard shipping to arrive in 4–14 business days on all Canadian orders. For orders over $70 CAD, we offer free standard ground shipping to arrive in 4-14 days. Taxes are calculated and billed during checkout, and we cover any duties incurred, so your order will sail right through customs and deliver to your door. We do not ship to Quebec at this time but we hope to in the future, we apologize for the inconvenience.

PAYMENTS

We accept all major credit cards, Paypal, Apple Pay, Afterpay, Shop Pay, and Google Pay.

Applicable State and County taxes will be charged at checkout based on shipping address.

DISCOUNTS

Discount codes are only valid for full price items on stasherbag.com, with the exception of referral advovate rewards. Please email wave@stasherbag.com if you have any questions.

CANCELLATION

You have 30 minutes to edit or cancel your order after placing. Head to your order confirmation email and follow the links to make any changes. If you miss the 30 minute window, we’re happy to help with the return process or find another solution. Email wave@stasherbag.com if you need help.

RETURNS

US CUSTOMERS: If for some reason you're not satisfied with your purchase, new and unused Stasher bags and bowls purchased from stasherbag.com can be returned free of charge within 30 days of the purchase date for a refund unless the product is noted as final sale. Any shipping charges from the original order will not be refunded. Please visit our Returns Dashboard to initiate your return automatically. Refund is subject to confirmation of returned product received and processed at our warehouse.

If returning outside the 30 day window, please reach out to wave@stasherbag.com for valid address to ship to and further instructions. 

Stasher only accepts returns of product purchased from stasherbag.com. All returns of orders placed through other retailers can only be authorized through and returned to those retailers. All Stasher items eligible for returns unless stated as final sale. We do not offer exchanges at this time. 

QUESTIONS?

We are here for you:
Monday–Friday 9am–4pm PST
510-531-2100
wave@stasherbag.com