SHIPPING / ORDERS

We currently ship to P.O. Boxes and addresses in all United States Territories and Canada.

US Orders - your online order will be processed within 1-2 business days currently while we make some warehouse improvements, we thank you for your patience. We offer free standard shipping to arrive in 4–10 business days on orders over $49. Orders below $49 will be billed $10 for standard shipping. Please be sure to keep an eye on estimated shipping timelines during checkout in case of outlying circumstances. Order and shipping confirmations will be sent via email. Customers can request text updates during checkout. 

*Alaska and Hawaii - We charge a $13 flat rate for standard ground shipping on orders over $49. Order below $49 will be charged a $23 flat rate. We thank you for understanding. 

UPS 2-Day shipping is available for purchase at a flat rate of $20 USD. Orders placed after 11 AM PST will ship the next business day via UPS 2-Day shipping.

Canada Orders - your online order will be processed within 1-2 business days currently while we make some warehouse improvements, we thank you for your patience. We offer free standard shipping to arrive in 4–14 business days on orders over $65 CAD. Orders below $65 CAD will be billed a $15.00 USD flat rate for standard shipping (CAD conversion would be approximately $20 CAD). Taxes are calculated and billed during checkout, and we cover any duties incurred, so your order will sail right through customs and deliver to your door. We ship with DHL and they will pass it to an appropriate carrier for final delivery. We do not ship to Quebec at this time but we hope to in the future, we apologize for the inconvenience.

PAYMENTS

We accept all major credit cards, Paypal, Apple Pay, Afterpay, Shop Pay, and Google Pay.

Applicable State and County taxes will be charged at checkout based on shipping address.

CANCELLATION

Orders are processed super quickly, so we cannot cancel orders once they are placed at this time. If you wish to return your order after it ships to you, please reach out to us at wave@stasherbag.com and we are happy to send you a prepaid label. 

RETURNS

US CUSTOMERS: If for some reason you're not satisfied with your purchase, new and unused Stasher bags and bowls purchased from stasherbag.com can be returned free of charge within 30 days of the purchase date for a refund. Please visit our Returns & Exchanges Dashboard to initiate your return automatically. Your refund or exchange order will be issued once your order is shipped back to us. 

CANADIAN CUSTOMERS: Please reach out to us at wave@stasherbag.com to return your new or unused Stasher bags and bowls. We are happy to help!

If returning outside the 30 day window, please reach out to wave@stasherbag.com for valid address to ship to and further instructions. 

Stasher only accepts returns of product purchased from stasherbag.com. All returns of orders placed through other retailers can only be authorized through and returned to those retailers.

OUT OF STOCK

Occasionally we are out of stock on items. We will offer email sign up for notifications when product is back in stock.

 

QUESTIONS?

We are here for you:
Monday–Friday 9am–5pm PST
510-531-2100
wave@stasherbag.com

 

The endlessly reusable platinum silicone alternative to single-use plastic bags

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