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payment options
we accept visa, mastercard, discover and american express.

no chargebacks

revisions to orders
all changes to orders must be submitted the same day. any changes made to a purchase order the days following its submission will be processed as a new order.

cancellations
all cancellations must be received in writing within 24 hours, from when original order is placed.

shipping
orders are shipped ground per usps or fedex. expedited shipping is available, subject to additional fees. orders are shipped from vacaville, ca. pricing is based on weight and distance. please call or email orders@stasherbag.com for any special shipping requests. a tracking notification will be sent to the email address provided when order ships. we do not ship to p.o. boxes. delivery dates are approximate. no liability is accepted for delayed delivery by the carrier. all orders should be checked for discrepancies upon arrival.

we do not ship outside the united states.

delivery
orders are shipped in 3 – 5 days. please notify us of time sensitive orders.

out-of-stock items
occasionally we are out of stock on certain items. we will ship orders as ready and backorder any items not in stock. we will automatically send your backordered items when available.

returns & exchanges
all returns and or incorrectly shipped merchandise must be reported within 5 days after receipt. all returns must be received within 2 weeks of authorization. merchandise credit will be issued upon approval, for the purchase price only, less any discounts that were applied, and shipping costs are non-refundable. merchandise must be returned in original packaging and be in unused original condition. please contact us first for a return authorization number. returns without authorization will not be accepted. please email returns@modern-twist.com or call us at 510-531-2100 for return or exchange information. all returns, refused shipments and exchanges are subject to 15% restocking fee. in case of loss or damaged merchandise: please file with carrier and retain all packaging material for carrier inspection. release of merchandise to a carrier shall constitute delivery to buyer, and risk of loss shall thereupon pass to buyer.

all designs are non-exclusive and protected by copyright. prices subject to change without notice. descriptive or topographic errors are subject to correction. stasher reserves the right to limit quantities ordered.

internet & co-op sales
buyer shall not, without seller’s prior written authorization, sell seller’s merchandise on the internet, through e-bay or any other internet auction site, or through a coop or group sale. seller shall have the right to suspend and terminate deliveries in the event of any unauthorized sales by buyer.

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